Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, and ongoing use of the platform. This can include details such as name, email address, date of birth, contact information, and payment-related data necessary to facilitate transactions. Additional information may be collected when users communicate with customer support or participate in promotions.

Technical and Usage Data

Certain technical and usage data may be collected automatically as users navigate the website. This can include internet protocol addresses, browser types, device identifiers, pages visited, time spent on the platform, and general interaction patterns. Such information helps the casino understand user behaviour, maintain smooth operation, and continually improve the overall experience.

How Information Is Used

Information collected by Lucky Green Casino may be used to create and manage player accounts, process deposits and withdrawals, personalise gaming experiences, and deliver customer support. We may also use it to send important service communications, analyse trends to enhance our offerings, prevent fraudulent activity, and meet regulatory responsibilities. All use is limited to what is reasonably necessary for the provision of our services and the protection of both the platform and its users.

Data Sharing

Information may be shared with service providers where necessary to support the operation of the casino. These providers may assist with payment processing, hosting, marketing, analytics, and customer support functions. Any such sharing is governed by appropriate agreements that require the protection of user information. Disclosure may also occur if required by law, to protect the rights and safety of the casino or its users, or in connection with corporate restructuring.

Cookies and Similar Technologies

Our website employs cookies and similar technologies to enable core functionality, remember user preferences, analyse site traffic, and provide a more tailored experience. These tools help us understand which features are most valued and how we can refine our services. Users can manage cookie preferences through their browser settings, although restricting certain cookies may limit the full functionality of the platform.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Once the need for retention ends, we take appropriate steps to securely delete or anonymise the information in accordance with our internal procedures.

Data Security

We implement reasonable physical, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. These safeguards are regularly reviewed to adapt to evolving security risks. However, no internet transmission or electronic storage method can be guaranteed as completely secure, and users are encouraged to maintain the confidentiality of their own account credentials.

User Privacy Requests

Users may contact support regarding privacy-related requests, including inquiries about the personal information we hold, requests for correction of inaccurate data, or instructions to restrict certain processing activities. We will respond to such requests in a timely manner and in line with applicable requirements. For security reasons, we may need to verify the identity of the individual making the request before proceeding.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, or legal obligations. When material changes are made, we will post the revised policy on our website with an updated effective date. Continued use of the platform after such changes constitutes acceptance of the updated terms. We encourage users to review this page periodically to remain informed about how their information is protected.